Moving FAQS, Tips and Helpful Information
1. What is travel time?
Customers are responsible for paying travel time to and from the job. There is a minimum of one half hour each way. (Travel time is an industry standard.
2. Is there a minimum time for a job?
Yes. There is a three hour minimum for a job, which includes 2 hours of labor and 1 hour of travel time.
3. How is the cost estimate determined for a move?
We base our estimate for a local move on an hourly rate. The rate is determined by the number of men and trucks used on a particular job. The rate includes a travel charge to and from the job, then to your destination, the loading and unloading of your belongings.
Pricing for an interstate move is available with two options. We can provide you with a binding estimate which is a guaranteed, upfront price or you may choose a non-binding weight based on the estimate of your move. A moving coordinator will discuss which pricing method is a better fit for your move.
4. What if the actual cost of the move is higher that the estimate?
The best way to ensure an accurate price is to arrange a free, on-site, no obligation estimate. We do our best to estimate moving costs accurately however, the actual cost of the move can vary from the estimate depending on a number of factors. For example, neglecting to show the moving coordinator all goods that are to be moved, unexpected packing of loose items, parking hindrances, inclement weather ect. While there is always potential for unseen factors, preparation is the key to keeping costs down and allows you to get the best value.
5. Should I tip my movers?
As in other service industries, gratuities are accepted as an expression of your satisfaction, but are not an obligation. While there is no set amount expected, it is customary to tip your men $4.00 to $6.00 per hour per man (or 15% to 20 % of the bill). If you have additional questions, please speak with your moving coordinator.
6. I have both properties closings on the same day, how does this work?
This is a common accurance do to the fact that most people need the money from the home they are selling to purchase the home they are buying. We also understand that the seller needs to be completely moved out in order to proceed with the closing so we will work with you to ensure you do not incur any additional charges for down time in between closings. The less stress on you the customer often results in less stress and pressure on the movers.
7. Do I need to empty my drawers or filing cabinets?
As far as bureaus are concerned all drawers do not need to be emptied with the exception of breakables and/or loose jewelry. 2 to 4 drawer filing cabinets made of metal can be left full. All lateral file cabinets need to be completely emptied.
8. What if I haven’t finished packing by my scheduled move date?
It is very common to underestimate and become overwhelmed at the volume of items that need to be packed for a move. Most people simply overlook items or anticipate having more time available than they actually do. We strongly recommend you follow our organized packing plan and utilize our quality packing supplies. If you find yourself in this predicament, it is critical that you inform your move coordinator as soon as possible. We will work with you to come up with the best “plan B” for packing. It is important to understand that your crew can help you on your moving day; however, this will add time to your job and therefore, add to the total cost of your move.
9. What happens during inclement weather?
Unless we hear otherwise from you the customer, we go ahead with the move as scheduled, we never postpone a move. We will arrive equipped with supplies to safeguard your belongings from the elements however, you must understand that these situations may cause costs to increase due to the movers needing to take extra precautions for safety of your belongings and their own health. Please be considerate and shovel or clear any access ways in preparation for the mover’s arrival.
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